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Privacy Policy

Surface Solutions (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our digital marketing, or use our services. By accessing our website or providing us with your information, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information that you voluntarily provide, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Project details (countertop materials, measurements, installation information, etc.)

  • Images or files you upload for estimates

  • Billing and payment information (processed via secure third-party payment providers)

1.2 Automatically Collected Information

When you visit our website, our systems may automatically log:

  • IP address

  • Browser type and device information

  • Operating system

  • Pages viewed and time spent on the website

  • Referring website or advertisement

  • Click behavior

  • Heatmap and engagement data (if applicable)

  • Location data (approximate, not precise)

This data is collected using cookies, pixels, tags, analytic tools, and similar tracking technologies.

2. Use of Cookies & Tracking Technologies

We use cookies and similar technologies for:

  • Website functionality and performance

  • Analytics and reporting

  • Retargeting and personalized advertising

  • Marketing automation

  • Conversion tracking

  • Measuring the effectiveness of ad campaigns (Google Ads, Facebook Ads, etc.)

You may disable cookies in your browser settings, but doing so may limit certain site features.

3. How We Use Your Information

We use the information collected for various business and marketing purposes, including:

  • Providing quotes and customer support

  • Scheduling appointments and installations

  • Improving our website and services

  • Sending promotional emails, newsletters, and text messages

  • Delivering personalized digital ads across platforms

  • Conducting remarketing and retargeting campaigns

  • Monitoring campaign performance

  • Responding to inquiries

  • Processing payments and invoices

  • Complying with legal obligations

By submitting your information, you authorize us to use your data for marketing and digital advertising, including email marketing, SMS marketing, and targeted online ads.

4. Digital Marketing Permissions

By providing your email, phone number, or interacting with our website, you consent to:

  • Email marketing (promotions, product updates, special offers)

  • SMS/text marketing (appointment reminders, promotions, updates)

  • Retargeting/remarketing ads on platforms such as Google, Facebook, Instagram, TikTok, Pinterest, and others

  • Personalization of ads based on browsing behavior

  • Marketing automation sequences

  • Contact by phone or email for service inquiries

You may opt out of any marketing communication at any time. Opt-out instructions are included in every email or SMS.

5. Sharing & Disclosing Information

We do not sell your personal information.
We may share it only with:

5.1 Service Providers

Trusted third-party companies that help us operate our business, including:

  • Website hosting providers

  • CRM systems

  • Analytics platforms

  • Digital marketing agencies

  • Email/SMS marketing platforms

  • Payment processors

  • Scheduling tools

  • Advertising networks (Google, Meta, etc.)

These providers are contractually obligated to keep your information secure.

5.2 Legal Requirements

We may release information if required to:

  • Comply with the law

  • Respond to legal requests

  • Protect our rights, customers, or property

6. Data Security

We use industry-standard security measures, including:

  • SSL encryption

  • Secure payment processing

  • Restricted access to customer data

  • Regular security audits

However, no system is 100% secure, and we cannot guarantee absolute security.

7. Your Rights & Choices

Depending on your location, you may have the right to:

  • Request access to your information

  • Request correction or deletion

  • Opt out of marketing communications

  • Opt out of targeted advertising

  • Restrict certain data uses

  • Disable cookies

To make a request, email us at [insert email].

8. Data Retention

We retain personal information only for as long as necessary to fulfill business purposes, comply with legal obligations, and maintain accurate business records.

9. Children’s Privacy

Our website and services are not intended for individuals under 13 years of age.
We do not knowingly collect information from children.

10. Links to External Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

11. Illinois Privacy Disclosure

Because we operate in Illinois, we adhere to applicable Illinois privacy laws and consumer protection standards. Residents may request information about data collection and marketing practices at any time.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.

13. Contact Us

For questions about this Privacy Policy or to make a privacy-related request, contact us at:

Surface Solutions
9615 194th Street,
Mokena, IL, 60448.
Email: contact@surfacesolutionsil.com
Phone: 708-571-3449