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Terms & Conditions

Welcome to the website and services of Surface Solutions (“Company,” “we,” “our,” or “us”). By accessing our website, requesting a quote, purchasing products, or using our services, you agree to these Terms & Conditions. Please read them carefully.

1. Services Provided

We specialize in the fabrication, delivery, and installation of countertops and related products. All services are subject to material availability, scheduling, and the terms listed below.

2. Estimates & Quotes

  • All estimates are based on measurements provided by the customer or taken by our team.

  • Estimates are not binding until confirmed by an on-site measurement (template).

  • Pricing may change based on final dimensions, material selection, edge profiles, cutouts, backsplash requests, and installation requirements.

  • Quote validity is typically 30 days, unless otherwise stated.

3. Templates (Final Measurements)

  • A template appointment is required before fabrication.

  • The customer must ensure cabinets, sinks, appliances, and supports are installed properly and permanently before measurement.

  • Any changes made after templating may result in additional costs or delays.

4. Fabrication & Installation

4.1 Material Variations

Natural stone, quartz products, and solid surface materials may vary in color, pattern, and veining.
These variations are normal and not considered defects.

4.2 Installation Requirements

Customers must ensure:

  • Clear and safe access to the installation area

  • Plumbing, electrical, and appliance installations are handled by licensed professionals

  • Removal of old countertops (unless included in quote)

  • Cabinets are level, secure, and structurally sound

We are not responsible for cabinet leveling, structural corrections, plumbing, gas line reconnections, or electrical work.

4.3 Damage Disclaimer

During installation, minimal damage to paint, drywall, or existing structures may occur.
This is considered normal and is the customer’s responsibility to repair.

5. Payments & Billing

  • A deposit is required to begin scheduling or fabrication.

  • Final payment is due upon installation or as agreed in writing.

  • We accept major payment methods as listed on our website.

  • Unpaid balances may accrue late fees or result in suspension of services.

  • Chargebacks or payment reversals without cause may result in legal action and recovery fees.

6. Warranty Information

6.1 Installation Warranty

We provide a standard installation workmanship warranty (typically 1 year).
This covers installation defects but does not include:

  • Damage from misuse, neglect, or accidents

  • Staining, etching, scratching, or heat damage

  • Issues caused by unlevel cabinets or structural movement

  • Natural stone variations or fissures

6.2 Manufacturer Warranty

Certain materials (e.g., quartz brands) may include a manufacturer’s warranty.
All claims must be submitted directly to the manufacturer unless instructed otherwise.

7. Customer Responsibilities

The customer agrees to:

  • Provide accurate information

  • Ensure the workspace is accessible

  • Approve material selections

  • Follow care and maintenance guidelines

  • Pay invoices on time

Failure to meet these responsibilities may delay service or incur additional costs.

8. Website Usage

By using our website, you agree not to:

  • Misuse or attempt to disrupt site functionality

  • Copy or redistribute content without permission

  • Use automated scraping tools

  • Violate applicable state, federal, or international laws

All content, including photos, text, graphics, and logos, is the property of the Company.

9. Digital Marketing & Communication Consent

By submitting your information on our website, you consent to:

  • Email marketing

  • SMS/text messaging

  • Phone calls regarding services

  • Retargeting and personalized advertising

  • Use of cookies and tracking technology

You may opt out of marketing communications at any time.

10. Limitation of Liability

To the fullest extent permitted by Illinois and U.S. law:

  • We are not liable for indirect, incidental, accidental, or consequential damages

  • Our liability shall not exceed the amount paid by the customer for the service in question

  • We are not responsible for delays caused by suppliers, manufacturers, weather, or circumstances beyond our control

11. Indemnification

You agree to indemnify and hold the Company harmless from:

  • Claims resulting from misuse of materials

  • Incorrect information provided by the customer

  • Damage caused by third-party contractors (plumbers, electricians, etc.)

  • Unauthorized modifications to installed products

12. Appointment Scheduling & Cancellation

  • Appointment times are estimates and may vary due to workload and traffic.

  • Cancellations must be made at least 24 hours in advance.

  • Missed appointments may result in a fee.

13. Returns & Refunds

Because countertops are custom-made:

  • All sales are final once materials are cut

  • Deposits may be refundable only before fabrication

  • Refunds are handled on a case-by-case basis

14. Third-Party Links & Services

Our website may include links to external platforms (e.g., payment processors, social media).
We are not responsible for third-party privacy practices, content, or actions.

15. Governing Law

These Terms & Conditions are governed by the laws of the State of Illinois.
Any disputes will be handled in Illinois courts or through mutually agreed arbitration.

16. Changes to These Terms

We may update these Terms & Conditions at any time.
Updates will be posted on this page with the revised “Last Updated” date.

17. Contact Information

For questions regarding these Terms & Conditions:

Surface Solutions
9615 194th Street,
Mokena, IL, 60448
Phone: 708-571-3449
Email: contact@surfacesolutionsil.com